Are you looking for a hosting provider that not only provides complete features but will also assist you if you have any problem with their service? Accessing how responsive is the hosting company’s customer service before signing contract with them is a wise step, because sooner or later you will need to resort to them to solve problems, looking forward to receiving helpful response from them.
There are many things that you might desire to do. For example, you may want to upgrade your account before the next payment date. Or you want to use additional modules in order to make your program run. Or maybe you want to move your domain from/to another registrant to/from the hosting company. Such activities require you to contact your hosting service.
Now, before hosting your sites with a hosting company, you can test how fast and good are their responses. First, a good hosting company should provide a live chat facility. Make sure that facility is active. That means that most of the time there will be somebody to reach. Then it is up to you whether you want to ask some questions to them.
A good company should also provide a ticket system. Just ask any important questions and notice how good is their reply. As a suggestion, it is not necessary to demand the “highest priority” when asking questions. Why? Because there may be other customers who need immediate attention from them.
Next, you may also check the forum. Notice how fast and helpful their replies are to the forum members. Companies with bad support may leave many questions unanswered. Just browse some sections which are intended for old customers as well as potential clientelle. Find out the way they solve their own customers’ problems.
How about contacting them over the telephone? Although it may not be that important, you may also try to contact them by phone. I have never done so, because the hosting service that I have been using for years are located abroad. In addition, reaching them through the ticket system or forum has always produced satisfactory responses to me.
Keep in mind that although you have chosen a company with good hosting support, you should not contact them immediately every time you meet a problem. Perhaps the problem lies on the script you are trying to install or is caused by an outside factor such as your ISP or computer cache. Just check first any possibilities before contacting them.
As you might have noticed before, there are too many cases to mention where the customers of a hosting company did not get any help from the web host when they really need it; from problems related to technical know-how to billing systems. By selecting a reliable provider you will keep off unreliable hosting companies who incline to ignore their clients.